Deloitte has produced its Tech Trends report for 17 years, and the latest edition was published in December.
“We've done our TechTrends report for 17 years, so we published in December.”
Person
Bill Briggs
1 episodes · 22 quoted claims
According to Deloitte's TechTrends report, about 93% of enterprise AI spending goes to technology and tooling and only 7% to everything else.
“ninety three of all AI spend is going toward the tech and the tooling, and only seven is on everything else.”
Deloitte's State of AI in the Enterprise survey found that 30% or fewer organizations have agentic AI pilots in production at scale.
“we're at the place where thirty or less have agentic pilots that have reached production at scale.”
Briggs says more than 70% of respondents in the survey believe AI has real potential and that they should invest more.
“I think seventy plus percent think that there there's something here and we need to invest more.”
Deloitte released a tool called the Enterprise AI Navigator at MWC, built over about a year of work.
“We just released an MWC last week, the enterprise AI navigator, which is Deloitte investing the last year”
One health system deploying humanoid-form wheeled robots to move lab and hospital supplies has the head nurse introduce them to the shift and runs naming competitions for them.
“They actually have naming competitions, you know, the head RN is the one that introduces them to the shift, and then they have naming competitions.”
Deloitte published a study about two months before this episode on the token economics and total cost of ownership of AI.
“We've got a great study that was published maybe two months ago on just token economics and AI, like the finance and cost implications”
Briggs says the cost of AI models relative to their performance is falling, even as total usage costs rise with scale.
“we know that all the AI models in framing, they're all going down in overall cost, so performance to cost, that curve is bending in a positive way.”
Briggs says mature organizations assign individual API keys per developer and set usage thresholds to prevent surprise AI bills.
“the mature organizations are doing individual keys per developer. They've got thresholds and control points in place”
Briggs co-hosts a podcast with Deloitte's chief human officer, Simona Spellman, who says every dollar spent on tech should be matched by eight or nine dollars on change, culture and learning.
“I host a podcast with our chief human officer, Simona Spellman. And she likes to say that that every dollar in tech should be eight or nine.”
A Deloitte study found trust in AI at 70% among C-suite executives across industries globally, declining at each lower level of the organization.
“the trust in AI from the C-suite was 70%, seven zero. As you went down every layer of the org chart”
The same Deloitte study found trust in AI among frontline entry-level workers was 6.7%.
“you got to the frontline entry-level worker. And the trust was 6.7, so from seventy to 6.7.”
Briggs proposes using the HR lifecycle, developed over more than a hundred years of corporate work, as a model for governing AI agents.
“We need to look at what we can learn from everything we've put in place for the HR life cycle over the last hundred plus years”
Briggs says one Deloitte client merged its HR and technology functions under a chief digital human resource or talent officer.
“we saw one client that merged their HR function and their tech function, so we had there was the chief digital human resource or talent officer.”
Briggs cites people who bought Mac Minis to run OpenClaw at home and gave it broad access to their digital lives as a cautionary tale about unbounded agent access.
“everyone that that bought a Mac Mini a few weeks ago to do open claw at home and gave it complete access to their calendar”
In the Tech Trends report, 99% of surveyed organizations said they are fundamentally transforming their IT organization.
“99% of the organizations we talked to said that they are fundamentally transforming the IT organization.”
The report found that more than 65% of technology leaders now report to the CEO, whereas they previously reported mostly to the CFO or COO.
“sixty five plus percent report into the CEO now, which not too long ago, who's mostly into the CFO or the COO?”
The report found that 68% of respondents see technology as revenue generating because it is embedded in products and markets.
“Another one, 68% said that tech is is being seen as revenue generating, you know, where it's actually embedded in product, embedded in market.”
Deloitte uses a 'four faces of a tech exec' framework whose lower two faces are operations and technology, and whose upper two are strategist and catalyst.
“we have a four faces of a tech exec framework, and the bottom two are ops and technology.”
Briggs says the most effective session in Deloitte's Academy for next-generation CIOs is on storytelling and shaping a vision.
“The single most effective, impactful session we do is not on multi agent systems or ops or infrastructure, it's on storytelling”
Briggs says technology procurement is shifting from squeezing costs toward joint ventures and co-innovation with technology providers.
“it's completely shifting to joint ventures and co ventures and co innovation with many, many, many different types of established and new tech providers.”
Briggs said that at CES nearly every exhibitor featured AI or agents as a differentiator, which he compared to advertising 'now with electricity'.
“As I walked around the 300,000 exhibitors, I didn't see a single one with a sign that said now with electricity.”