Person
1 episodes · 20 quoted claims
Jason Beutler says RoboSource began almost 15 years before this episode, with the aim of removing tasks people feel are meaningless.
“that's really where our our organization started, uh, almost 15 years ago now, was how can we find things that that people feel in their day to day”
Jason Beutler tells a story from his grandfather about a veteran factory worker who found joy in installing the same screw because he saw it as protecting the families who would buy the car.
“I'm protecting my kids, I'm protecting my children, I'm protecting the the millions of families that are gonna buy this car because I put this thing on right.”
Jason Beutler says most people he talks to fear their leadership will see their work as not meaningful, and that this is where the AI-related fear comes from.
“most of the people that I interact with are afraid that that their leadership is gonna see their work as not meaningful.”
Jason Beutler argues that AI today lacks the full business context to make the decisions a company actually wants made.
“It does not have access to all of the context in order to make the decisions that a business actually wants made.”
Jason Beutler recommends recording team conversations about real problems and having AI extract actionable items from the transcript.
“let's record the conversation, let's pull a transcript, let's have the AI extract some actionable things from that”
Jason Beutler says RoboSource became less efficient when it tried to replace or augment each step of its software development life cycle with AI.
“Here's what ended up happening. It was like we were more inefficient.”
Jason Beutler says an AI-generated product requirements document did okay, which led RoboSource to ask whether the document was needed at all.
“Okay, it did, it did okay, and then we had to work with it. What if we don't need a product requirements document?”
Jason Beutler says that after rethinking its workflow, work at RoboSource that used to take weeks is starting to take days.
“what used to take us weeks is starting to take us days because the tools are that powerful”
Jason Beutler says almost every new client asks him to automate a specific task, which he notes could often have been done ten years earlier.
“Almost every client I start with is here's a thing I want you to automate it.”
Jason Beutler uses the 'five whys' technique to find the root cause of clients' process decisions before proposing alternatives.
“I'm using the five why's strategy of like, I'm digging into what is the root cause of why they're actually making the decisions and the process they're making.”
Jason Beutler acknowledges that AI will replace some jobs, while saying the businesses he works with want staff moved to other work.
“I know there are scenarios, and I'm not ignorant enough to say that there aren't scenarios where AI is gonna replace jobs.”
Jason Beutler says many companies claim to embed AI in every process but very few are doing it effectively.
“Everyone says they're embedding it into every part of their processes, and nobody is actually doing it in any way, shape or form effectively.”
Jason Beutler says clients commonly complain that they must spend about 15 minutes giving an AI background information before each question.
“every time I wanna go ask it a question, I have to spend 15 minutes telling it all the background information so it'll answer it appropriately”
Jason Beutler says traditional automation of business processes often becomes too fragile, which is why RoboSource added AI to handle messy decision points.
“a lot of the automation around process ends up getting too fragile”
Jason Beutler says RoboSource's AI works through Teams, Slack, email and text so users do not have to log into another system.
“we interact with, like teams, Slack, email, text message, so that they're not having to log into another system”
Jason Beutler says Process Coach is on its third version, and the second version was a drag-and-drop interface.
“as with any SaaS product, we're on our 3rd version. Um, the 2nd version was all drag and drop”
Jason Beutler says business executives dismissed the drag-and-drop version of the product as something for IT, which pushed RoboSource toward readable plain-English procedures.
“And immediately, every time they're like, Oh, go talk to IT, like, we're not even gonna look at it.”
Jason Beutler describes a planned roadmap feature that would A/B test two versions of a business process by splitting runs between them.
“take version A, send 50 of my runs there, take version B, send 50 there”
Jason Beutler predicts business leaders will increasingly manage AI team members through phone voice conversations instead of computers.
“I'm not sure that business leaders are really gonna be interacting with computers. I think it's gonna all come down to their phone and there's gonna be some kind of just voice conversation that's happening”
Jason Beutler says he tried using an iPad in place of a computer for about six months and could not manage it.
“I tried to do like an iPad for like six months and I couldn't handle it”