Kiriti Badam says OpenAI experienced large spikes in customer support volume when it launched products.
“OpenAI faced this, exact same thing when we were launching products and there was like a huge spike of uh support volume.”
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Kiriti Badam
1 episodes · 5 quoted claims
Kiriti Badam says the Codex team built a code review product that has gained significant traction.
“we built this code review product recently and it has been gaining like extreme amount of traction.”
Badam says users annoyed by incorrect code suggestions may switch the product off entirely, which makes user reaction a key signal for the Codex team.
“if users do get annoyed by your like, you know, uh, incorrect code suggestions, they go to the extent of just switching off the product”
Kiriti Badam cites ChatGPT Pulse as an existing example of proactive AI, giving users a daily update on things they may care about.
“we already do this in terms of chat GPT pulse, which kind of gives you this daily update of things you might care about.”
Badam says he uses a tool that keeps a Mac awake so he can run long Codex tasks locally for hours.
“caffeine is another thing that I've recently discovered from my teammates. It helps you like prevent Mac from sleeping.”