Marc Benioff said Salesforce expected about $41 billion in annual revenue and had about 75,000 employees.
“We'll do about $41 billion this year in revenue, and we have about 75,000 employees.”
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Marc Benioff
1 episodes · 25 quoted claims
Marc Benioff said Salesforce had about 9,000 customer support agents.
“we have about 9,000 support agents at Salesforce.”
Marc Benioff said Salesforce's AI agents completed about 380,000 customer conversations on its help site over ninety days.
“our agents completed about 380,000 conversations with our customers in the last ninety days.”
Marc Benioff said the agents' accuracy and resolution rate was 84%.
“They did that at 84% accuracy and resolution rate.”
Marc Benioff said Agentforce was announced in September, launched in October and used internally at Salesforce in November.
“we announced it in September, we launched it in October, we started using it ourself in November.”
Marc Benioff said Remarkable and Equinox were among the early customers to deploy Agentforce.
“Customers like Remarkable and Equinox have already deployed it.”
Marc Benioff cited Lennar, which he described as the largest home builder in the U.S., as an Agentforce customer.
“Lennar, the nation's largest home builder.”
Marc Benioff said Salesforce was expanding its customer organization by 10 to 20% in the year.
“I'm expanding my customer organization by ten to 20% this year, and I'm still focused on growing many functions.”
Marc Benioff said Salesforce was holding engineering headcount flat because of productivity gains.
“in engineering. I've achieved more productivity, so I'm holding the headcount flat.”
Marc Benioff said Salesforce spent about two years rewriting Tableau to integrate with its data cloud and agent layer.
“we rewrote it, and we wrote it, we wrote it over the last, uh, two years, and we rewrote it.”
Marc Benioff said Tableau Next is a new version of Tableau built on Salesforce's data cloud and agentic layer.
“So now we have a new version of Tableau, Tableau Next, this incredible new platform that is built on our data cloud and our agentic layer.”
Marc Benioff said the World Economic Forum used Agentforce alongside attendees at its January Davos conference.
“this year, they used Agentforce, and Agentforce was running side by side with the attendees to help them have a better conference experience.”
Marc Benioff said some of the first protein models published in Nature came out of Salesforce Research.
“Some of the first protein models, which were published in Nature, all came out of Salesforce Research”
Marc Benioff said Salesforce had developed its own AI for more than a decade through its Einstein platform.
“we've been aggressively developing and engineering our own AI solutions for more than a decade with our Einstein platform.”
Marc Benioff said analysts such as Ark estimate the market for digital labor agents at $3 to $12 trillion, versus a multi-hundred-billion-dollar market for traditional enterprise software.
“something that I've seen the analysts like, Ark say, between a three and 12 trillion dollar TAM.”
Marc Benioff said the Veterans Administration uses a Salesforce platform for veteran support and healthcare.
“including like the Veterans Administration, which provides, you know, support and healthcare for our veterans on a Salesforce platform.”
Marc Benioff said Salesforce built Trailhead as a platform for reskilling and upskilling people for the AI era.
“We built a platform called Trailhead, it's available at Trailhead dot com, to help educate and to tune people up for this world, to reskill and to upskill their capabilities.”
Marc Benioff said he has been writing software since he was 15 years old.
“I've been writing software since I was 15 years old, and I just love software”
Marc Benioff said Salesforce has been rebuilt to run on cloud infrastructure from Amazon, Alibaba and Google.
“We've been rebuilding Salesforce so that we run well, for example, in Amazon and Alibaba and Google”
Marc Benioff said Salesforce executives, including him, publish their personal business plans in Slack for transparency.
“At Salesforce, all of our executives publish their personal business plans in Slack. I publish mine so everyone can see what I'm doing.”
Marc Benioff said Salesforce dedicated 1% of its equity, profit and employee time to charity.
“we took 1% of our equity, our profit, our time and put it into a charity.”
Marc Benioff said Salesforce's giving has delivered more than $1 billion in grants.
“we've been able to deliver more than $1 billion in grants.”
Marc Benioff said Salesforce runs 50,000 nonprofits and NGOs for free on its service.
“We run 50,000 nonprofits and NGOs for free in our service”
Marc Benioff said Tableau, which Salesforce acquired, has existed for a couple of decades as a business intelligence product.
“you know, it's a product that's been around for a couple of decades. It's awesome.”
Marc Benioff said Salesforce bought Slack partly because Slack was hitting innovation limits as an independent company.
“It's one reason we bought Slack. You know, Slack was kind of moving along, they were kind of hitting some ceilings in innovation themselves.”