Person
1 episodes · 7 quoted claims
OpenAI worked with T-Mobile for about a year to automate both text and voice customer support, according to Olivier Godement.
“we've been working with T-Mobile pretty much for the past year at that point to basically automate, like, not only, like, text support, but also voice support.”
Olivier Godement says OpenAI made its Realtime API generally available the week before the interview.
“We shipped, um, in GA, um, an API, real-time API, I think it was last week.”
Olivier Godement says Amgen has been a top customer of GPT-5.
“Amgen has been, like, a top customer of GPT-5, for instance.”
A recent MIT report was summarized in headlines as saying 95% of AI deployments do not work.
“is the MIT report that came out a couple of weeks ago. 95% of AI deployments don't work.”
Olivier Godement says that in customer support, most standard operating procedures are held in employees' heads rather than documented.
“what we found is that the vast majority of the knowledge is in people's heads”
Olivier Godement says stitched voice systems suffer from delay and lost signal across separate speech-to-text, thinking and text-to-speech steps.
“Like speech-to-text, thinking, text-to-speech. Like, we saw essentially a couple of issues. One, slowness, like, you know, hops, essentially. Two, loss of signal”
Olivier Godement says his team stopped writing product requirements documents and had product managers build prototypes instead.
“we started, like, essentially not doing, like, PRDs, like product, uh, requirements documents”