Person
1 episodes · 17 quoted claims
Paula Goldman says the phrase 'human in the loop' originated in the Cold War military, when technology could detect something like an incoming missile and the question was who makes the consequential decision.
“phrase human in the loop came from the Cold War, actually, it came from military when all of a sudden technology could”
Paula Goldman says 'human in the loop' was misunderstood in the current AI wave as 'AI drafts, people approve', which she says does not work for everything.
“It kinda got framed like, Okay, AI is gonna draft and people are gonna approve, and that does not really work very well for every single thing.”
Paula Goldman describes a friend's healthcare company that has a person schedule a new cancer patient's first appointment, even though AI could handle it.
“when someone has a new cancer diagnosis, her company makes sure a person schedules that first appointment”
Paula Goldman cites lawyers being sanctioned for AI hallucinations in court filings, years after ChatGPT's release, as a reason to build friction into important decisions.
“Why do we have, for example, lawyers being cited for hallucinations and court filings years after ChatGPT came out?”
Salesforce redeployed people who know its products into forward-deployed engineer roles that help customers use AI more powerfully.
“we had this huge move to forward-deployed engineers, for example”
Salesforce decided to hire a thousand new graduates and interns in a year when other companies were pulling back from early-career hiring.
“this is an amazing opportunity for us, and we're gonna hire a thousand new grads and interns this year”
Paula Goldman had three summer interns on her team, who showed her team better ways to use AI.
“I was fortunate enough to have three summer interns on my team.”
Salesforce's HR team uses AI to map tasks to skill sets across the company's organizations in order to redesign future roles.
“we have, like, this really cool division within our HR team that sits down with different organizations in our company and is actually using AI to map the tasks that get done to different skill sets”
Paula Goldman says most roles on her team, such as responsible AI architect, did not exist a couple of years ago.
“most of the roles on my team didn't exist a couple of years ago, like a responsible AI architect, for example.”
Paula Goldman cites the book Flash Teams by Melissa Valentine as an extreme version of a future where people's skills are legible and teams reassemble quickly as needs change.
“I don't know if you saw the book Flash Teams by Melissa Valentine”
In researching her book, Paula Goldman spoke with HR leaders at companies including Seagate and Mastercard about internal mobility and workforce reinvention.
“I talked to someone at Seagate, and I talked to folks at Mastercard and elsewhere.”
Goldman describes employees in government affairs who used an internal AI talent marketplace to find a gig project on a security team and ended up in a role there.
“Examples of people in government affairs that wanted to learn about security, and they used their internal AI talent marketplace and identified, like, a little gig project”
Paula Goldman says Salesforce's engineering department has been completely transformed by AI, which forces supporting functions such as her own to use AI too.
“our engineering department is completely transformed by AI, right?”
Paula Goldman says IKEA's innovation team set out to design a couch prototype that broke from the boxy, cushiony stereotype, but found AI kept reverting to the mean.
“IKEA, their innovation team wants to design a new prototype for a couch that breaks all the sort of stereotypes of a boxy, cushiony thing”
After 'frontloading the brief', IKEA's team produced a lightweight 10-pound prototype called Couch in a Box that was later exhibited in a Copenhagen museum.
“And then they got this prototype called Couch in a Box, which was this lightweight 10 pound thing that someone could carry around and ended up being exhibited in a museum exhibit in Copenhagen.”
Paula Goldman says Salesforce customers report AI lets them follow up on thousands of inbound sales leads that humans could never reach.
“there are thousands of inbound leads that they could never get to”
Paula Goldman cites a study, which she says she saw, finding that salespeople experience depression at about three times the rate of other professionals.
“There was a study I saw that said, like, salespeople experience depression at like 3X the rate of normal professionals”