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HBR IdeaCast

The Innovation Strategy Most Companies Miss

11 Aug 2026 · 31m · Alison Beard, Adi Ignatius, Amos Winter, Vijay Govindarajan · 18 quoted facts

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In brief

Companies usually design for wealthy markets first and then water the product down for poorer ones. Winter and Govindarajan argue for the reverse. Start with the toughest constraints, such as low price, no power grid or little infrastructure, and you can build high-performance, low-cost products. Those products can then succeed in emerging markets and also undercut incumbents in rich ones. They call this 'reverse innovation 2.0', combining business strategy with engineering.

The central tension is between opportunity and corporate mindset. Growth, rivals and affordability pressures all point toward emerging markets. Yet Govindarajan says the real obstacle is not technology but an entrenched 'dominant logic' and the fear of cannibalizing premium products. The guests offer a practical remedy: choose a narrow, important problem, study users in the field, then design and test carefully. They also say AI helps with research but cannot replace face-to-face fieldwork.

Key insights

  1. Designing for the hardest constraints can win everywhere

    Winter says users in emerging markets still demand baseline performance but cannot pay rich-market prices. A solution that meets both can be good enough to disrupt wealthy markets too.

  2. Mindset, not technology, blocks reverse innovation

    Govindarajan says companies are bound by systems, incentives and processes built for premium products. He compares changing them to turning the Titanic 180 degrees.

  3. Shrink the problem until innovation can solve it

    At GE Healthcare, 'access to medical imaging for 60% of Indians' was too broad, so the team narrowed it to EKG machines. That produced a clear target: roughly $20,000 US features at $400.

  4. Living with users reveals requirements labs miss

    A GE team lived in rural India for two months and found four needs: affordable, portable, battery-capable and easy to repair. The three-month requirements phase underpinned an 18-month project that Govindarajan calls hugely commercially successful.

  5. Cheap innovations expand markets rather than replace them

    Govindarajan says leaders fear a $400 machine will erode $20,000 machine margins. He argues the right frame is transforming the industry, since premium products keep a market while the overall industry grows.

Questions

What is 'reverse innovation' and how is it different from adapting a product for other countries?

Normally a company builds a premium product for rich markets and then simplifies it for poorer ones. Reverse innovation starts in emerging markets, solving for low cost and tough conditions first, and then brings the result to wealthy markets.

Why is it so hard for big companies to do this?

Govindarajan says the main barrier is 'dominant logic', meaning entrenched systems, structures and incentives built around premium products. Companies also fear that cheaper products will eat into their high-margin sales.

How do you decide whether a problem is worth building a new product for?

Winter gives three tests. The problem should affect many people and support a business (problem merit), it should truly need something new rather than charity or a small tweak (innovation merit), and the people who use, make and sell it should all benefit (value merit).

What did GE Healthcare actually build in India?

Govindarajan describes an EKG (heart-test) machine with the features of a roughly $20,000 US machine but priced at $400. It had to be portable, run without mains electricity, and be easy to operate and repair.

Can AI do this kind of product design for you?

Winter says AI is very good at gathering background information quickly. It struggles with unrecorded information such as emotions, with physical-world details such as friction and weather, and with building trust in face-to-face meetings.

Facts

Stated by the speakers. Each quote matches the transcript, which shows what was said, not that it is true.

Vijay Govindarajan says he pioneered reverse innovation about fifteen years before this episode, mainly as a business-strategy idea.

“I would call it reverse innovation 2.0 because the reverse innovation that I pioneered fifteen years ago, it was really looking at it from a business strategy point of view.”

0:02:22 · Vijay Govindarajan · Reverse innovation

Amos Winter says product design for roughly the last 200 years has focused mainly on US and European markets.

“really all product design for last 200 or so years has been focused on, you know, US, European type markets.”

0:04:02 · Amos Winter · Product design history

Vijay Govindarajan says that almost 60% of Indians lacked access to the healthcare devices available in the US when he worked for GE Healthcare in India.

“there was almost 60% of Indians who did not have access to healthcare devices that we have in the US.”

0:12:43 · Vijay Govindarajan · Healthcare access

Govindarajan says most deaths in India come from heart attacks, which is why GE Healthcare chose to focus on EKG machines.

“Because as it turns out, the bulk of the people who die in India, they because of heart attack.”

0:13:16 · Vijay Govindarajan · EKG focus

GE Healthcare aimed to build an EKG machine with the features of a $20,000 US machine at a price of $400 for Indian customers.

“create an EKG machine which has got the features of the 20,000 dollar EKG machine we have in the US, but at a price point Indians can afford, which is $400.”

0:13:16 · Vijay Govindarajan · Low-cost EKG

Part of GE Healthcare's innovation team lived in rural India for two months to study villagers' needs before designing the EKG device.

“a small portion of innovation team went and lived in rural India for two months.”

0:16:23 · Vijay Govindarajan · Field research

The GE team's field research set a maximum price of $400 for the EKG machine as the first of four requirements.

“One is affordability, the machine can't cost more than $400.”

0:16:23 · Vijay Govindarajan · Design requirements

The GE team found the EKG device had to run without mains electricity because most villagers lacked power.

“Third, it has to work not out of house electricity, because most of these villagers didn't have electricity.”

0:17:09 · Vijay Govindarajan · Design requirements

Govindarajan says the GE EKG project took eighteen months from start to finish and was hugely commercially successful.

“this project, EKG project, took us eighteen months from beginning to the end until we came up with the solution, which was hugely commercially successful.”

0:17:59 · Vijay Govindarajan · EKG project

Govindarajan says defining design requirements took about three months of the eighteen-month EKG project.

“So the design requirements took us three months, but it's not a black and white.”

0:17:59 · Vijay Govindarajan · Project timeline

Amos Winter says McDonald's mocked up its restaurant layout on a tennis court before designing a building and installing a kitchen.

“So before they designed a building and installed a kitchen, they mocked up the layout of the building on a tennis court.”

0:21:42 · Amos Winter · Process design

Global by Design proposes three tests for opportunities: problem merit, innovation merit and value merit.

“We talk about in the book three merits that you really need to check yourself whether you're satisfying before you launch into a new initiative.”

0:08:40 · Amos Winter · Opportunity screening

Amos Winter says a meeting with the USAID-style mission director for Gaza and the West Bank, who wanted solutions for farmers' water, energy and crops, inspired his work on irrigation and desalination.

“The most inspiring professional meeting I've ever had in my life was with the mission director for Gaza and West Bank.”

0:11:00 · Amos Winter · Irrigation technology

Govindarajan names slowing growth in rich countries as one of three forces, alongside emerging-market rivals and affordability pressure, pushing firms toward reverse innovation.

“The three forces that are coming together is the rich country, the growth has slowed down.”

0:07:35 · Vijay Govindarajan · Market forces

Amos Winter says AI still has knowledge gaps about the physical world, such as weather and friction, which limits its use in designing physical technologies.

“I work in physical technologies, and AI still has a lot of knowledge gaps around the physical world.”

0:20:32 · Amos Winter · AI limits

Govindarajan says multinationals fear that a $400 ECG machine sold in the US would replace $20,000 machines and erase their profit margins.

“Because if you're going to bring 400 dollar ECG machine into the US, where you're currently selling 20,000 dollar ECG machine, if the 400 start replacing the 20,000, your profit margin disappears.”

0:24:17 · Vijay Govindarajan · Cannibalization

Govindarajan advises CEOs to give innovation teams fewer resources because constraints push people toward more creative thinking.

“In fact, I would say to the CEOs that I work with, give your innovation team less resources. When you give people less money, they actually do out-of-the-box thinking.”

0:27:05 · Vijay Govindarajan · Innovation resources

Govindarajan names education, healthcare and energy as the three sectors most in need of the ideas in Global by Design.

“there are three sectors which are absolutely craving for the ideas that we have in the book: education, healthcare, and energy.”

0:29:35 · Vijay Govindarajan · Priority sectors

Chapters

  1. 0:01:40Why design for emerging markets first

    Winter makes the business and humanitarian case for starting where resources are scarcest. Fast-growing emerging economies are where many urgent problems show up.

    “present most compellingly in low resource settings”
  2. 0:05:12Mindset is the real barrier

    Govindarajan explains why established firms struggle to innovate for poorer markets: the problem is organizational habit, not technology.

    “the biggest barrier to reverse innovation is not technology”
  3. 0:07:02High performance at low cost

    Winter explains the core logic. Solving for demanding price and performance limits in emerging markets can produce something valuable enough to disrupt rich markets.

    “figure out that high performance, low cost solution, you end up creating something very valuable”
  4. 0:08:40Three merits for spotting opportunities

    The guests offer a screening test of problem, innovation and value merit. It helps leaders judge whether an opportunity is worth pursuing.

    “Are you solving a problem that's going to impact ideally a large number of people”
  5. 0:13:16Narrowing the problem: GE's $400 EKG

    The GE Healthcare India example shows how a huge goal became a specific, solvable product challenge.

    “let us focus on one small segment within this, which is EKG, the electrocardiogram”
  6. 0:16:23Field research and requirements

    A team living in rural villages found the real constraints. This shows why studying the problem, not the solution, comes first.

    “don't focus on the solution, focus on the problem independent of the solution”
  7. 0:20:04Where AI helps and where it falls short

    Winter says AI speeds up background research but lacks physical-world knowledge and cannot build relationships with stakeholders.

    “What AI is not equipped well to do right now is directly solve the type of problems”
  8. 0:24:17Scaling and the fear of cannibalization

    Govindarajan names the main corporate worry about scaling cheap products and the reframing he suggests.

    “if the 400 start replacing the 20,000, your profit margin disappears”
  9. 0:27:05Teams, resources and where to apply this

    The guests advise giving teams fewer resources and adding mavericks. They name education, healthcare and energy as the priority sectors.

    “give your innovation team less resources”

Transcript

0:00:10
Alison Beard

I'm Allison Beard

0:00:12
Adi Ignatius

And I'm Adi Ignatius, and this is the HBR IdeaCast

0:00:22
Alison Beard

Adi. Today we're focusing on how to create products and services with widespread global appeal. But let me start with a question for you. If you wanted to make something that would be popular around the world, where would you start?

0:00:34
Adi Ignatius

Well, I guess the obvious example is look for products and services that are successful in one market and try to adapt them to other ones.

0:00:40
Alison Beard

Like Coca Cola in different sizes and levels of sweetness, or Nike running shoes with lighter mesh or a more basic iPhone?

0:00:47
Adi Ignatius

Yeah, I mean, they all seem to be doing pretty well.

0:00:50
Alison Beard

Yes, they are. But our guests today say that a lot of companies actually fail when they try to adapt goods in this way. And there might be more value in taking a different approach. Amos Winter, professor at MIT, and Vijay Govindarajan, professor at Dartmouth's Tuck School of Business, argue that there's an advantage to tackling international markets first, using innovation to solve the toughest problems most efficiently there, versus starting with offerings for wealthy markets and then watering them down.

0:01:18

Winter and Govindarajan, who goes by VG, are authors of the book Global by Design: How to Create Innovations that Scale, Travel, and Transform. Here's our conversation. Why should leaders today take a global perspective on innovation from the very beginning?

0:01:40
Amos Winter

I think you can look at it from a a number of opportunity standpoints. One business. The greatest economic growth in the world right now is in emerging markets, and so that, in addition to the large populations, creates amazing business opportunities. But I think the other opportunity is from a social perspective. All the most compelling issues facing humanity really present most compellingly in low resource settings. You can make that positive humanitarian impact and make a viable business at the same time.

0:02:11
Alison Beard

Yeah, VG, you and a few co-authors introduced the idea of reverse innovation about fifteen years ago now, I think. How does this work build on that?

0:02:22
Vijay Govindarajan

I would call it reverse innovation 2.0 because the reverse innovation that I pioneered fifteen years ago, it was really looking at it from a business strategy point of view. When I accidentally met Amos, I realized reverse innovation has actually two sides. There is a business strategy side, but then there is an engineering side. And I said, wouldn't it be nice to bring these two perspectives together? That's what led to global by design.

0:02:58
Alison Beard

And you hear the phrase global by design. And the first thought or challenge that comes to my mind is that if you're trying to design for everyone, for the world, you're not really designing for anyone. So how do you address that worry?

0:03:15
Amos Winter

Well, a big part of making globally attractive solutions is figuring out what core values are shared across many different markets. So I suspect people don't worry about iPhones selling everywhere or Coca-Cola selling everywhere. There's commonalities between different user groups that you can utilize, and then there's modifications to products that are relatively small that you can make so they best align with different markets to maybe change price point or change feature set. But that core value that's universally appreciated still persists between markets.

0:03:49
Alison Beard

And do you think that companies still try to target primarily wealthy markets first and then are unsuccessful in adapting to less developed countries?

0:04:02
Amos Winter

Yeah, very much so, you know, part of that is historical, in that really all product design for last 200 or so years has been focused on, you know, US, European type markets. Part of that, I think, is is still because of a bit of a stigma in that companies can look at poor countries and think like, oh, those are poor people, they can't afford to buy products, which isn't true at all. They're they're also consumers.

0:04:28

But I would say more and more multinationals are realizing that the big economic gains in the world are happening in emerging markets. But even if you see that opportunity, actually realizing it is challenging because now you're designing for different population sets than we've historically designed for. So if you're, say, an American engineer sitting in Wisconsin, how do you get into the mindset of a mother of five in India? Like that, that's a totally different demographic. And so a lot of this book also is about expanding the perspective of innovators, so you can see these new opportunities and see the requirements they present, and so you can design effectively for them.

0:05:07

Because you're better informed about the differences in the markets and what they demand for solutions.

0:05:12
Vijay Govindarajan

If you really look back, innovation always started in rich countries, and the reason is rich countries have resources, and rich countries of consumers who can afford to buy those innovative products, which are premium priced. The reason this is important is there is a dominant logic that develops inside the organization. So the biggest barrier to reverse innovation is not technology. It's not that people don't understand emerging markets are important. It is the dominant logic. Companies are so entrenched in terms of the systems, the structures, the processes, the incentives, the capabilities.

0:06:01

It is extremely difficult. It's like moving the Titanic 180 degrees. That is the real problem. It's a mindset issue. It's not a technology issue.

0:06:12
Alison Beard

And so while there have been innovators in these emerging markets that have developed solutions for those markets, you'd like to see more cross-pollination.

0:06:23
Amos Winter

Well, coming back to why this is reverse innovation 2.0 is that emerging markets present new challenges than what we've designed for in wealthy markets. And the situation I'm constantly in as an innovator, and I think many multinationals are facing in emerging markets, is that consumers there still demand a certain level of performance in the products that they buy. You know, nobody wants semi-clean water, nobody wants a semi-functional toilet. Like, you know, there's baseline performance, but those consumers may not be able to afford to pay for the existing solutions at the price point that's already in wealthy markets.

0:07:02

And so you're faced with this conundrum of how do we provide that high performance at a low cost to engage emerging markets? And what's powerful about this in in the reverse part of this, is that if you can actively focus on emerging markets first and figure out that high performance, low cost solution, you end up creating something very valuable. Valuable enough to be adopted in emerging markets, but also valuable enough to potentially disrupt wealthy markets by providing just as good or better performance at a much lower price.

0:07:35
Vijay Govindarajan

And I would say there are three forces that are coming together. That's why it's also a place to entrepreneurs. The three forces that are coming together is the rich country, the growth has slowed down. The second is in the emerging markets, there are smart companies which are innovating and they could potentially disrupt multinationals in their own home market. So the second threat these companies are facing is, hey, we cannot ignore emerging markets because those giants from emerging markets can come and disrupt us.

0:08:11

And the third is affordability. Affordability crisis has hit even in a rich country like the US. People can't afford to buy healthcare, they can't afford to get good education, they can't afford by grocery. So we need affordable solutions in the US, and where best to find them is in poor countries.

0:08:32
Alison Beard

So let's dig into some practical advice. First, how do you recognize global by design opportunities?

0:08:40
Amos Winter

We talk about in the book three merits that you really need to check yourself whether you're satisfying before you launch into a new initiative. The first of those is what we call problem merit, and that's a gut check on understanding. Are you solving a problem that's going to impact ideally a large number of people in a meaningful way, and ideally with a business opportunity behind it? So if you're successful in making that impact, there's a viable business to scale and sustain a solution.

0:09:13

And that problem merit identification goes beyond just saying, oh, people need clean water. It's really distilling what are the metrics of performance that must be satisfied for successful solution. So it may be volume of water, or what contaminants you have to get out, or the price point people are willing to pay. Then the second area of merit we we have to evaluate is what we call innovation merit, and that's a gut check on is innovation actually required to solve this problem?

0:09:41

Cause there's many problems where you can just give money through philanthropy, or maybe just adapt something, you know, in a slight way, d for it to work in a new market. So you have to convince yourself, does actually something new have to be created to solve this problem? And then the third area of merit we talk about that you have to satisfy is what's called value merit, and that's all about aligning value propositions. So one, people are gonna support your work, creating a solution, and two, people are going to support the dissemination of your solution.

0:10:14

Which typically means people are gonna make money by using your product or at least derive value from it, and people are going to make money by producing and selling it. We represent it in a Venn diagram. When you look at that Venn diagram and you say, hey, I have a compelling problem, it needs innovation, and boy, if I'm successful, it's gonna deliver a lot of value. That not only shows you you have a compelling opportunity in a resource-constrained market, but also that you likely have a reverse innovation that's gonna deliver value globally because it it creates high performance at low cost.

0:10:44
Alison Beard

And if you've identified a problem that is large and could be tackled in any market where innovation is required and you might be able to create value, how do you then narrow it so that you can focus on something specific enough to design around?

0:11:00
Amos Winter

There's a very important concept that we talk about called being a tempered dreamer, right? And that is all about recognizing your own limitations as an innovator and figuring out the niche where you can make the largest impact. And so I'll give you an example. The most inspiring professional meeting I've ever had in my life was with the mission director for Gaza and West Bank. I I met him in Israel, and he said, Look, we need solutions for farmers to grow better crops, to have water, to have energy.

0:11:32

We need that now in order to prevent extremism, right? Because if people have these more promising livelihoods by being like a farmer, they're less likely to join a terrorist group. And this resonated with me very powerfully from a patriotic standpoint, like I care about global stability and and security in the US. I'm not a policymaker, but I do create irrigation technology, desalination technology, and I realize that I can play my part by creating those technologies to help global stability, even though I'm not a government employee.

0:12:08

And so I think innovators have to figure out, like, what skills do they have, what resources do they have, what is tractable to realize in a a reasonable amount of time, in order to still be creative and ambitious, but narrow down where can I make an impact.

0:12:25
Alison Beard

so, VG, do you have an example from the corporate world where you've seen leaders or executives identify those three things that we're talking about? The problem, merit, innovation, merit, value, merit, but then narrow down the problem in a way that it's something they can tackle,

0:12:43
Vijay Govindarajan

When I went to work for GE Healthcare, I was sent to India. And what we quickly realized was there was almost 60% of Indians who did not have access to healthcare devices that we have in the US. So we found a very huge problem that can be solved, which is how do you give access to high quality medical imaging products to these 60% of Indians? Then we said, that's like a boiling the ocean, that's so big.

0:13:16

So we said, let us focus on one small segment within this, which is EKG, the electrocardiogram. Because as it turns out, the bulk of the people who die in India, they because of heart attack. So EKG is a very important thing that is missing. So we said, how do we create an EKG machine which has got the features of the 20,000 dollar EKG machine we have in the US, but at a price point Indians can afford, which is $400.

0:13:52

So now we've come to a very specific problem, which requires innovation to close the gap. We went from big to something that we can actually solve.

0:14:04
Alison Beard

So let's talk about that process of innovation. You talk about three parts elucidating requirements, designing a solution, and then scaling locally and globally. But there are steps within these phases, so I I wanna pull them apart and sort of tackle each one at a time. When it comes to elucidating requirements, how should innovators work to understand all of the stakeholders needs and goals? So Amos, in your example, it's those farmers in Gaza, VG, in your example, it's the doctors trying to do medical testing, heart testing in India.

0:14:43
Amos Winter

So I. It's always valuable to map out who are all the stakeholders that are going to play a role in the dissemination of your eventual product and understand the power that they have on your success or failure. So you can usually just do that as a mental exercise and map it out. Like, oh, the government's gonna subsidize this, or there's a retailer who's gonna do this. And once you map those out, nothing beats going to talk to them.

0:15:10

If you can travel and go interact with them and talk with them and build rapport and understand their needs and desires and requirements, you get a much clearer insight about what value propositions are going to resonate with them and and promote them to adopt your solution. And the big thing about elucidating requirements is figuring out what problem are you actually trying to solve? And intentionally putting yourself in a necessity is a mother of invention situation. We talk about this idea of primary and secondary requirements.

0:15:45

So a lot of innovation is very much driven by primary requirements, and a lot of academic research is driven by primary requirements as well. So you want to make the lighter or faster or more efficient gizmo. And a lot of that innovation work forgets that, well, if that gizmo is adopted, it has to be cheap enough, and people have to like how it looks, and it has to last long enough. So if you intentionally, as you're elucidating requirements, try to form as comprehensive a set as possible of the primary and secondary, you put yourself in the best position for success.

0:16:18

And not missing some of those critical, but maybe hidden secondary requirements too late in the game.

0:16:23
Vijay Govindarajan

I think once we decided we wanted to create a value product, what we did was a small portion of innovation team went and lived in rural India for two months. The mandate I gave the team was don't focus on the solution, focus on the problem independent of the solution. And when they lived there, they observed the villagers, they talked to the villagers, they did deep ethnographic research and came out with four important requirements. One is affordability, the machine can't cost more than $400.

0:17:09

That's all they could afford. Second, it has to be portable because there was no hospital, no imaging center in these places. You got to carry the device. Third, it has to work not out of house electricity, because most of these villagers didn't have electricity. And fourth, it should be easy to repair because these villagers didn't have places where you could go repair them. Easy to operate and easy to repair. So they just came back with those requirements.

0:17:44

It is by actually living in rural India.

0:17:47
Alison Beard

And how long do you spend on this elucidating requirements phase before moving on to actually prototyping and and testing solutions?

0:17:59
Vijay Govindarajan

I think corporations want to move fast, but at the same time, do it right. Fast and fail is no good. So I I think this project, EKG project, took us eighteen months from beginning to the end until we came up with the solution, which was hugely commercially successful. So the design requirements took us three months, but it's not a black and white. It's about we got to get this right because this is the foundation on which everything relies.

0:18:31

So get the requirements right.

0:18:33
Alison Beard

Yeah, so now to that design phase, could one of you just briefly walk me through an effective, structured design process?

0:18:44
Amos Winter

Yeah, so your your very general design process is first understand the problem you're trying to solve and generate a list of requirements, then generate multiple ideas for viable solutions. People tend to kind of lock themselves into favorite ideas oftentimes and just think of, like, one really cool one. If you think of a cool idea, force yourself to take a step back and say, what are some other ways I could solve this? Then you have to evaluate those ideas and down select to what the most compelling concept is.

0:19:17

Then you go into a detailed design phase, where usually a concept has multiple parts to it. So, you know, if you're designing a consumer product, there may be the product, there may be the packaging, there may be marketing. And so you work out all of those different parts, and then you integrate them together into a fully integrated final solution. And so a lot of times you want to take a mock up, or it might be kind of a kludgy prototype, but it actually works correctly.

0:19:45

Take that back to stakeholders, get a gut check, you know, is it working before you've you really polish the product? So you want to do some testing to know you're on the right track, and then go and do a deeper validation, where you may do a field pilot or like a randomized control trial before you actually go to market.

0:20:01
Alison Beard

How is AI helping with all of this?

0:20:04
Amos Winter

I think it's an incredibly powerful tool in terms of aggregating a lot of information really quickly. I'm finding it amazing as a designer, so I can get like a whole background on a field of work very, very quickly and understand kind of the lay of the land. What AI is not equipped well to do right now is directly solve the type of problems we're talking about in this book. Because one, a lot of these problems deal with information that's not formally recorded, right?

0:20:32

And and so you're dealing with people's emotions and also like math and physics and economics, and you have to integrate those together in in in an interesting way. Second is I work in physical technologies, and AI still has a lot of knowledge gaps around the physical world. Like, you know, in in nuances around weather or friction, or, you know, all these little things that we as people perceive, AI doesn't have the feel of touch and and sight in the same way as people do.

0:21:01

And then the third is that so much of the work I do personally and and that we talk about in this book depends on building rapport and talking face to face with stakeholders. And so when you get to know stakeholders, that can influence how you actually design things, cause you get insights in how they're thinking. That relationship building is still so important in the type of design that I do in in in design for really global products.

0:21:30
Alison Beard

We've been talking a lot about products, but does this global by design process work for services, business models, internal practices as well?

0:21:42
Amos Winter

Good design is good design, no matter the field. So one example we put in the book is about how McDonald's figured out how to make hamburgers really quickly and cheaply. And so before they designed a building and installed a kitchen, they mocked up the layout of the building on a tennis court. And they got a bunch of high school kids who would be their future employees to act out all the actions of filling drinks and flipping burgers, and they were able to figure out the flow of the process without any physical infrastructure.

0:22:16

And the same goes with policy, like you need to figure out your design requirements before you implement a policy. So that's something we really try to bring out is that the principles in the book are relevant across fields.

0:22:28
Alison Beard

Okay, let's now talk about scaling. How has the fact that you've followed this global by design process made it more likely that you will be successful in adapting your initial product to deliver around the world? Is the idea that if you follow these steps, that shift to scaling locally and globally will be inherently easier?

0:22:53
Amos Winter

I think it comes down to reducing uncertainty and actively always trying to put yourself in that necessity is the mother of invention situation. Too much innovation is a game of playing darts blindfolded, and I think academia is guilty of this is that you you throw a lot of darts you you hit some bullseyes. But if you take that time and care and effort to aim, you know, you may not hit a bullseye, but you're much more likely to hit it.

0:23:21

And so that time and care and effort goes into the define your requirements. If you know what problem you're trying to solve, you're more likely to solve it. Designing a solution well, if you go through a diligent process to create something you're confident in, rather than just conjuring something willy-nilly, it's more likely to be successful. And if you test it with actual people who would adopt it, then you you get good feedback. Going both local and globally, there's some strategy you can really identify to understand, like, what features are going to be demanded in different markets?

0:23:52

What is the core value that translates across markets? How do I correctly segment my products so I'm not cannibalizing? So that's foresight, which again is aiming those darts so you don't fall into an unknown that's a trap that end ends up killing your product.

0:24:11
Alison Beard

Vijay, what's the biggest challenge that you see companies run into when they try to scale?

0:24:17
Vijay Govindarajan

I think the biggest and the most problematic ones for multinationals is they're afraid these high-performance, low-cost solutions will disrupt their premium-priced products in the US. Because if you're going to bring 400 dollar ECG machine into the US, where you're currently selling 20,000 dollar ECG machine, if the 400 start replacing the 20,000, your profit margin disappears. So this is the biggest worry companies have. The way to overcome this is not to see this as substituting the 20,000 dollar ECG machine, but it is about transforming the whole industry.

0:25:10

And and you will continue to have market for 20,000 dollar ECG machine. Maybe the market may decline slightly, but the overall industry will expand phenomenally because of this. So you have to think of this as transforming the space as compared to one to one substitution. This is the biggest mindset issue.

0:25:33
Alison Beard

More generally, how should leaders find the most innovative people in their companies to tackle these kinds of projects?

0:25:43
Amos Winter

I think it comes down to equipping people and giving them the opportunities to think about problems from their own vantage point. And and creating a culture of like asking about that and valuing their input. Because, like, you know, a forklift operator in a warehouse is gonna really understand the problems of moving stuff around a warehouse. So if you create a culture of saying, hey, Joe, you know, wha- what's causing you a lot of time and agony or?

0:26:17

Or do you have an insight of how we could speed things up? That person's gonna give a lot of great feedback. And so I see this happen a lot actually in companies around the world in that they try to isolate innovation to a certain group of people. And what can be most toxic is if the innovation has to come top down, because you'll get the business leaders who are amazing, wonderful, smart people, but they're lacking a lot of context and perspective about problems like on the ground or on the shop floor.

0:26:49

So if you can bring together those perspectives, it makes you much more powerful as an innovator, and I say this in every class I teach, too. The most powerful tool a designer has is perspective.

0:27:01
Alison Beard

How do you do this at an under-resourced company?

0:27:05
Vijay Govindarajan

I say resources are the biggest impediment to global by design, because then you have resources, you substitute resources for thinking, so you throw money at the problem. In fact, I would say to the CEOs that I work with, give your innovation team less resources. When you give people less money, they actually do out-of-the-box thinking. I would also say it is always very good to put in the innovation team at least a few people. Of course, you want domain experts and so on and so forth, at least a few people who are mavericks.

0:27:54

And my definition of mavericks, they satisfy two criteria. One, they always talk about crazy things. Second, they are an organizational nightmare to manage. Put them on the team because they are more likely to come up with totally out-of-the-box ideas.

0:28:16
Alison Beard

what would you two like executives to go out and do today, this week, you know, to start thinking in a more global by design way?

0:28:28
Amos Winter

You know what I I love, Allison, is I meet companies all the time that have a sense of opportunity. They see that there's new markets they could grow into, often emerging markets. They want to do it. Many of these companies want to make a positive social impact too, and they're just unsure of how to approach that opportunity. I guess the advice to executives is, I would say, dream big about where your business can grow and how you can really harness the the collective purchasing power of these massive, rapidly growing markets around the world.

0:29:08

And I think maybe the humanitarian side of me would say, too, can you do it while making a positive impact in the world? And and my answer would be, Yeah, absolutely.

0:29:18
Alison Beard

You're anticipating my last question, which is in what areas of business or society do you most wanna see this thinking applied? You talk about wicked problems and the fact that we have a lot of them. So what's your ambition for where we should all be looking?

0:29:35
Vijay Govindarajan

I say there are three sectors which are absolutely craving for the ideas that we have in the book: education, healthcare, and energy. These are three foundational sectors on which economies get built, and we need affordable, high-quality solutions in all the three.

0:29:57
Alison Beard

All right, listeners, get started. Amos, VG, thank you so much for talking with me today. I've learned a lot.

0:30:04
Amos Winter

Thank you, Allison.

0:30:05
Vijay Govindarajan

Thank you so much.

0:30:10
Alison Beard

That's MIT Professor Amos Winter and Dartmouth Tuck Professor Vijay Govindarajan. They're co-authors of the book Global by Design: How to Create Innovations that Scale, Travel, and Transform. VG also has a LinkedIn Weekly column on innovation. Next week, Audi will dig into how to build a sustainable, long-term career in today's uncertain world. If you found this episode helpful, please share it with a colleague and be sure to subscribe and rate IdeaCast on Apple Podcasts, Spotify, or wherever you listen.

0:30:38

If you wanna help leaders move the world forward, consider subscribing to Harvard Business Review. You'll get access to the HBR mobile app, the weekly exclusive Insider newsletter, and unlimited access to HBR online. Just head to hbr dot org slash subscribe. Thanks to our team, senior producer Mary Du and senior production editor Kristen Murphy Romano, and thanks to you for listening to the HBR IdeaCast. We'll be back with a new episode on Tuesday. I'm Allison Beard.