2024
Marc Benioff said Agentforce was announced in September, launched in October and used internally at Salesforce in November.
“we announced it in September, we launched it in October, we started using it ourself in November.”
Topic
Agentforce
7 facts from 2 episodes, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
2025
Marc Benioff said Salesforce's AI agents completed about 380,000 customer conversations on its help site over ninety days.
“our agents completed about 380,000 conversations with our customers in the last ninety days.”
2025
Marc Benioff said the agents' accuracy and resolution rate was 84%.
“They did that at 84% accuracy and resolution rate.”
2025
Marc Benioff said Remarkable and Equinox were among the early customers to deploy Agentforce.
“Customers like Remarkable and Equinox have already deployed it.”
2025
Marc Benioff cited Lennar, which he described as the largest home builder in the U.S., as an Agentforce customer.
“Lennar, the nation's largest home builder.”
2025
Marc Benioff said the World Economic Forum used Agentforce alongside attendees at its January Davos conference.
“this year, they used Agentforce, and Agentforce was running side by side with the attendees to help them have a better conference experience.”
Undated
Praveen Akkiraju says Salesforce launched its own agentic offering, called Agentforce.
“Salesforce, uh, la you know, launch their own sort of, uh, agentic, um, agentic workforce, agent force, as they call it”
Episodes