1990s
Assaf Resnick says thirty years ago most enterprise systems lived in physical data centers where the pace of change was slow.
“if you rewind thirty years ago, you know, most of that stuff was living inside of a data center.”
Topic
Assaf Resnick
19 facts from 1 episode, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
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Assaf Resnick says BigPanda's customers include banks handling half of European financial transactions and customers handling two thirds of US stock trading.
“we have banks that manage half the financial transactions in Europe, we have bank, we have customers that manage, you know, uh, two thirds of the stock trading in the United States of America.”
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Assaf Resnick says a major US airline has around 57 critical applications whose outage beyond fifteen minutes would ground its entire fleet.
“You have something like fifty seven critical applications that if any one of them is down for more than fifteen minutes, your entire fleet globally has to be grounded.”
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Assaf Resnick says IT operators now must consume roughly a thousand times more data at a thousand times the velocity than before.
“Cause they have to consume a thousand x more data at a thousand x more velocity to be able to make decisions around.”
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Assaf Resnick says the enterprise tech stack has transformed over fifteen to twenty years through cloud, microservices and CI/CD, while IT operations methods have barely changed.
“Cloud, microservices, CICD, and the approach to IT ops has not changed dramatically at all.”
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Assaf Resnick says a Fortune 500 healthcare company using BigPanda halved its self-inflicted incidents, which he valued at $1 billion.
“They've reduced their number of own goals and incidents by half. $1 billion.”
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Assaf Resnick describes replacing roughly 300 outsourced operators with an agent layer managed by two or three site reliability engineers.
“instead of having, you know, 300 operators reacting to issues that are outsourced in a low cost labor environment, uh, we're moving towards. Hey, that's an agentic layer that is managed by two or three site reliability engineers”
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Assaf Resnick says major outages often pull around 300 experienced people into a bridge call lasting about six hours.
“Instead of calling 300 of your most experienced people into a bridge call from hell, uh, for six hours”
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Assaf Resnick says a fifteen-minute triage target for a network issue can stretch to two hours when handled by inexperienced remote staff.
“that fifteen minute SLA turns into a two hour comedy of errors, with lots of phone calls and missed signals and drop balls.”
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In Assaf Resnick's ATM example, the root cause was a network security update made three weeks earlier, found only after six hours of bridge-call investigation.
“only six hours later do we realize, ah, someone made some security update to a network three weeks ago, and now it's having unintended consequences.”
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Assaf Resnick says an agent with an IT knowledge base could detect the same problem in about thirty seconds.
“Doesn't take me fifteen minutes to see, it doesn't take me two hours to see a problem, takes me about thirty seconds to see a problem.”
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Assaf Resnick says an agentic solution has two layers: agents that reason, and a context or knowledge layer underneath.
“any good agentic solution typically has two layers. There's the actual agents that have the reasoning and the logic, and then there's the underneath that, there's the context or knowledge underpinning that.”
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Assaf Resnick says an agentic coworker can grow to offload about 30% of operations work, with a roadmap toward all of it.
“Until it can. You're looking around, it's actually offloading 30% of the work. Now there's a roadmap to 100% of the work.”
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Assaf Resnick compares agentic adoption to CIOs' gradual, workflow-by-workflow move to public cloud about fifteen years ago.
“think of how CIOs moved to public cloud fifteen years ago. They didn't come and say, Hey, we're 100% of data centers, we're gonna go to public cloud overnight.”
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Assaf Resnick likens agentic operations to an autonomous car where humans can still take over, and agents hand off when below a confidence threshold.
“you know, driving an autonomous car, there's still a steering wheel, there's still brakes.”
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Assaf Resnick says an enterprise's IT knowledge graph should be owned by the enterprise and not locked inside a specific vendor.
“It shouldn't sit inside of the walled garden of, you know, a specific vendor, right?”
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Assaf Resnick says some consultants have taken about 200 other large enterprises through the agentic IT ops transformation.
“have done it for 200 other large,”
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Assaf Resnick says BigPanda offers agentic change-management specialists that review potential enterprise changes to block risky ones.
“We're also bringing our change management specialists, uh, to help make sure that, you know, we can look at all of the potential changes an enterprise may be making”
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Assaf Resnick says a typical large enterprise has hundreds or thousands of people in IT operations, split into L1 generalists, specialists and change-management teams.
“they have hundreds, if not thousands of people working in it operations, and they have different teams.”
Episodes