Topic
31 facts from 9 episodes, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
1937
Disney borrowed heavily from Bank of America to finish Snow White, including a $630,000 loan, then another $650,000 less than a year later.
“I had to mortgage everything I owned, including Mickey Mouse and Donald Duck and everything else to make Snow White.”
1958
Visa traces its origins to Bank AmeriCard, which Bank of America founded in 1958.
“Founded in 1958 by Bank of America as Bank AmeriCard.”
1958
In 1958 Bank of America mailed unsolicited credit cards to about 65,000 of its customers in Fresno, California.
“Bank of America decides that they are going to mail out little rectangular pieces of plastic to every single one of their 65,000 customers in the city of Fresno, completely unsolicited.”
1958
The Fresno pilot of the Bank of America card suffered about $20 million in fraud.
“Fraud is out of control. $20 million of fraud within the first pilot program.”
1958
About 22% of the credit issued to the initial Fresno cohort ended up in default or delinquency.
“22% of the credit that they issued to that initial Fresno cohort ends up being default or delinquent”
1959
Bank of America signed up about two million California cardholders for its card in the first year.
“Two million California cardholders signed up using the card in the first year.”
1961
Walt Disney Productions paid off its last Bank of America loan in 1961 after 22 years of debt.
“in 1961, Walt Disney Productions, after 22 years of being in debt to Bank of America, finally paid off their last loan.”
1966
In 1966 Bank of America created a card service organization to license its card program and network to banks across the United States.
“In 1966, they create the Bank of America card service organization with the express purpose of licensing out the Bank of America card program and network to banks across the country, across all 50 states.”
1966
Banks licensing the Bank of America card paid Bank of America a $25,000 franchise fee plus a percentage of gross transaction revenue.
“the deal is that you pay B of A a $25,000 franchise fee to get your franchise of the Bank of America card.”
1968
In October 1968 Bank of America's card licensees demanded a summit, held in Columbus, Ohio, to air grievances.
“all of these tensions come to a head in October 1968 when the licensees, all the franchisees of Bank of America, all these other banks across the country, they demand a summit.”
2008
Packy McCormick interned on Bank of America's energy trading desk in the summer of 2008.
“So I got an internship at Bank of America on the energy trading desk.”
2011
Berkshire Hathaway's 2011 $5 billion preferred stock and warrant deal with Bank of America has produced about $26 billion in profit.
“They all in to date, Berkshire has made about $26 billion in profits on the B of A deal.”
2017
Bank of America's Academy was created in 2017 to replace the bank's earlier learning organization.
“The Academy has existed since 2017. It replaced our legacy learning organization, and it's Bank of America's award-winning onboarding, education and professional development organization”
Undated
Bank of America launched the card that became Visa by mailing credit cards to its customers in Fresno, California.
“they picked one town and they just mailed all of their bank of america customers in fresno california these credit cards”
Undated
The next and final episode of season thirteen of Me, Myself, and AI features Bernard Hampton of Bank of America.
“On the last episode of season thirteen, I'll be joined by Bernard Hampton, a corporate learning leader at Bank of America.”
Undated
Sam Ransbotham describes the Academy as supporting more than 200,000 Bank of America employees worldwide.
“The Academy is one of the largest learning and onboarding organizations in corporate America, supporting more than 200,000 employees worldwide.”
Undated
Sam Ransbotham says Bank of America has about 70 million clients across 35 countries.
“It's one of the world's largest financial institutions. I looked up 70 million clients, 35 countries.”
Undated
Some 750 Bank of America employees have moved from business lines into the Academy as full-time Academy staff over recent years.
“some 750 people have moved from the line of business into the academy and become a full-fledged academy teammate”
Undated
Bank of America hired about 20,000 people in the year before the recording, including 2,000 student campus hires.
“That's 20,000 people we hired last year. That includes 2,000 of our student campus hires.”
Undated
Almost 45% of Bank of America's open roles in the prior year were filled by internal candidates, according to Bernard Hampton.
“45 of open roles last year almost were filled internally, which further leans into why skilling and upskilling are so important across the organization.”
Undated
Bernard Hampton says Bank of America has stated it may need fewer people for some functions over time but sees opportunities to reinvest in staff.
“we've said that over time, you may need less of people to do certain functions in the organization, but at the same time, there's opportunities for reinvestment.”
Undated
Bank of America frames AI adoption in three levels, with level one covering personal productivity tools for every role.
“we think about AI in three different levels, call it at level one. That is about every role and function.”
Undated
At level two, Bank of America curates AI agents to aggregate information from a unique system for a particular group.
“Maybe there's one group that needs to use one system most often, and we curate using agents the ability to be able to decipher, pull together, aggregate information”
Undated
Level three of Bank of America's AI framework involves large workflows with multiple data sources and multiple agents across the organization.
“level three, where we think about large workflows, multiple data sources, multiple agents involved, and that's usually large scale and horizontal across the organization.”
Undated
The Academy uses AI conversation simulators for role play and coaching to build employees' soft skills.
“The academy leverages AI conversation simulators to help teammates build and strengthen soft skills through interactive role play and coaching”
Undated
Bank of America's training simulations have employees respond to a lifelike client avatar and receive real-time feedback.
“respond to an avatar that looks like a live, walking, talking, breathing client. And you get to engage in various scenarios and get feedback real time”
Undated
Bank of America measures how many AI prompts each line of business writes as an indicator of AI adoption culture.
“We measure how many prompts an organization is writing by line of business.”
Undated
Bank of America held hundreds of listening sessions of 20 to 30 people each to gather employee views on AI.
“did hundreds of these listening sessions where we brought together 20, 30 people at a time”
Undated
Bernard Hampton says Bank of America's AI adoption proceeds at a measured pace because banking is highly regulated.
“We're a highly regulated industry, so we're always going to be thoughtful as we move.”
Undated
Bernard Hampton says Bank of America did not have a client-facing AI solution just over a decade before the recording.
“You know, it's hard to believe that just over a decade ago, we didn't have a client AI solution”
Undated
Bernard Hampton says Bank of America's client AI solution is used more than 169 million times per quarter.
“today we we have one that clients use more than 169 million times a quarter and growing quarter after quarter.”
Episodes