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The next and final episode of season thirteen of Me, Myself, and AI features Bernard Hampton of Bank of America.
“On the last episode of season thirteen, I'll be joined by Bernard Hampton, a corporate learning leader at Bank of America.”
Topic
Bernard Hampton
6 facts from 2 episodes, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
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Almost 45% of Bank of America's open roles in the prior year were filled by internal candidates, according to Bernard Hampton.
“45 of open roles last year almost were filled internally, which further leans into why skilling and upskilling are so important across the organization.”
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Bernard Hampton says Bank of America has stated it may need fewer people for some functions over time but sees opportunities to reinvest in staff.
“we've said that over time, you may need less of people to do certain functions in the organization, but at the same time, there's opportunities for reinvestment.”
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Bernard Hampton uses the example of an AI approving five high-risk transactions in a row to illustrate why humans must still verify the sixth.
“if you were using AI of sorts and it said, yes, yes, yes, the key question has to be, well, what happens that sixth time?”
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Bernard Hampton says the useful life of technical skills is shorter now than at any time in his adult life.
“the half life of technical skills, have become shorter at any time, probably in my lifetime as an adult.”
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Bernard Hampton says Bank of America's AI adoption proceeds at a measured pace because banking is highly regulated.
“We're a highly regulated industry, so we're always going to be thoughtful as we move.”
Episodes