Topic
8 facts from 1 episode, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
Undated
Chris Caldwell says legacy enterprises' end-of-day clearing and system downtime windows are too small to process the transaction volume generated by agentic AI.
“some of the legacy enterprises that we deal with, where machine speed breaks down, is that they're not used to handling the number of transactions.”
Undated
Concentrix uses agentic collection bots alongside separate bots that check those bots' compliance with a financial institution's requirements.
“we have so sort of collection agentic bots that are out there that kind of go and do things. And then we have other bots that check that they're compliant”
Undated
Chris Caldwell says Concentrix's internal experiments found badly tuned agentic agents can cost far more than humans through token consumption.
“we've found that badly tuned agentic agents, uh, are way more expensive than humans.”
Undated
Chris Caldwell says very few enterprises are fully AI ready, based on what Concentrix sees of their inner workings.
“very, very, very, very, very few enterprises are 100% A I ready.”
Undated
Concentrix is rolling out AI bots that act as executive assistants, starting with scheduling and graduating to calls, project management and internal emails.
“we are rolling out E A S that are uh bots within our organization.”
Undated
Chris Caldwell says Concentrix's executive assistant bots are currently limited to sending emails internally, with external email a possible later step.
“But what we haven't said is you can start sending emails externally, you can only start sending emails internally.”
Undated
Chris Caldwell says Concentrix finds it must replace AI technology every six months to a year, versus the multi-year cycles of traditional enterprise technology.
“we're finding that we're having to replace things every six months to a year and invest accordingly”
Undated
Chris Caldwell says Concentrix expects significant growth in new human roles that orchestrate work between digital workers and human workers.
“there's going to be a a fairly large growth of sort of these new human positions around orchestrating work between digital workers and and human workers”
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