Topic
5 facts from 2 episodes, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
Undated
Ransbotham says earlier podcast guests Katia Walsh of Levi's and Michelle McCracken of Delta described company boot camps for AI education.
“We've had guests, for example, Katia Walsh at Levi's had a boot camp, Michelle McCracken at Delta, they also had a boot camp.”
Undated
Dhar says Delta Air Lines, about 101 years old and employing around 100,000 people, instituted a practice called Velvet after coming out of bankruptcy.
“Delta Airlines is 101 years old this year. 100,000 people work there instituted a practice that exists to this day, which is called Velvet.”
Undated
Delta's Velvet program lets senior executives spend time with, recognize and listen to employees across roles.
“Velvet is effectively an opportunity for senior executives and leaders across the organization to spend time with, appreciate, recognize, but also to hear from and to speak with employees”
Undated
Dhar says Delta pairs Velvet with an incentive program that includes profit sharing.
“It gets matched in terms of the incentive program with profit sharing and other ways to directly appreciate people's efforts.”
Undated
Delta's long-standing theory of change, per Dhar, is that leaders caring for employees leads employees to care for customers, which in turn drives shareholder returns.
“if senior leadership take good care of employees, employees will take good care of customers”
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