Topic
21 facts from 1 episode, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
2020
Allan Thygesen says COVID lifted DocuSign's revenue growth from about 25% to 60% with little effort, which made the sales team order takers.
“if you're a sales rep and your revenue growth rate without much effort goes from 25% to 60%, um, you're you're in the order taking business.”
2022
Allan Thygesen says a headhunter called him on a Thursday night to arrange a Saturday-morning meeting with DocuSign's board about the CEO job.
“I got a call from Headhunter on a Thursday night that the board wanted to meet with me for an hour and hear my thoughts on the future of DocuSign.”
2023
Allan Thygesen says DocuSign holds petabytes of signed agreements but had not licensed them for AI processing, so it required customers to consent individually.
“we have petabytes of agreements because of our signed product, but we did not license those agreements specifically for processing in AI.”
2023
Allan Thygesen says DocuSign began its AI work with OpenAI's GPT models running on Microsoft Azure.
“we started with, uh, with OpenAI and GPT, uh, where we use Azure as our our first public cloud provider.”
Undated
Allan Thygesen says DocuSign's original idea was online signing, which regulators, companies and consumers initially doubted.
“the original idea was to, um, help comp help companies and individuals sign agreements online. And at the beginning, no one thought that was a good idea. Not regulators, not companies, not consumers.”
Undated
Allan Thygesen says DocuSign is used by 1.8 million companies.
“we're privileged that people have positive associations and we're used by 1.8 million companies.”
Undated
Allan Thygesen says over 95% of the Fortune 500 use DocuSign.
“but we are used by over 95% of the Fortune 500 and equivalent in many other international markets”
Undated
Allan Thygesen says even large banks that have used DocuSign for a decade or more have only about 20 to 30 percent of their agreements automated and executed electronically.
“You go and audit them on on how many of their agreements are are actually automated and digitized and and executed electronically, and it's twenty, 30%.”
Undated
Allan Thygesen says DocuSign has had a twenty-year partnership with Salesforce and was among the first vendors on its App Exchange.
“I mean, we've had a twenty-year partnership with Salesforce, saying we were, I think, the first or second vendor on the App Exchange and deeply embedded in their flows.”
Undated
Allan Thygesen says DocuSign has a little under 7,000 employees.
“DocuSign has a little under 7,000 employees. Um, and you know, our structure has gone through some some transformation.”
Undated
Allan Thygesen says DocuSign has about a thousand account executives covering small businesses through large enterprises.
“we have about a thousand account executives that cover everything from S and B accounts all the way up to enterprises.”
Undated
Allan Thygesen says DocuSign has more than 3 billion dollars in revenue.
“We're not a small company. We do over 3 billion in revenue.”
Undated
Allan Thygesen says Google was a big DocuSign user while he worked there and remains one of DocuSign's largest customers.
“we were a big DocuSign user at at Google, still is, they're one of our largest customers.”
Undated
Allan Thygesen says DocuSign started its intelligent agreement management effort with an intelligent repository of stored agreements rather than drafting tools.
“we actually started at the end. We said, look, the the foundational piece of reimagining agreements is to have an intelligent repository”
Undated
Allan Thygesen says extraction accuracy dropped fifteen percentage points when DocuSign's AI moved from public agreements to real private company agreements.
“Um, and then we turned it loose on on actual agreements inside these companies, and the accuracy fell fifteen percentage points.”
Undated
Allan Thygesen says DocuSign's AI holds 150 million private, customer-consented agreements and is adding tens of millions each month.
“because we now have 150 million private consented agreements in our AI, and we're adding tens of millions every month”
Undated
Allan Thygesen says DocuSign has had excellent results with Google's Gemini and other models and scores them against each other.
“Um, we've got excellent results with Gemini, and so we are, um, and other models, and so we are, uh, we have good range of choices.”
Undated
Allan Thygesen says frontier AI model vendors want commitments of three years or more from enterprise customers like DocuSign.
“and they want, um, you know, three plus year commitment type deals.”
Undated
Allan Thygesen says DocuSign's customer agreements average about nineteen months.
“Our customer agreements right now average around nineteen months in length, but they are longer with big customers and tend to be shorter with smaller customers.”
Undated
Allan Thygesen says over 25,000 customers went live on DocuSign's new AI platform in under eighteen months.
“We have over 25,000 customers live on this new AI platform in under eighteen months.”
Undated
Allan Thygesen says DocuSign supports digital ID providers including CLEAR and ID.me, the latter used by the IRS.
“in the US, clear or ID dot me, which is the government one that the IRS uses.”
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