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Umesh Rustogi says early customers of Dragon Copilot for nurses reported less documentation time, less documentation delay and more complete documentation.
“Our early customers adopting Dragon Copilot for nurses actually reported outcomes that include reduction in documentation time, reduction in documentation latency, improvement in the quality and completeness of documentation,”
Umesh Rustogi · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:03:33
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Microsoft built Dragon Copilot for nurses as a purpose-built product because nursing workflows differ from physician workflows.
“So we recognized very early on that the nursing workflows are unique, they are different than the physician workflows.”
Umesh Rustogi · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:04:22
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Dragon Copilot for nurses converts a nurse's spoken patient interaction into structured flow sheet documentation that the nurse reviews and approves before it enters the EHR.
“AI then transforms these conversations into structured flow sheet documentation, which nurses can quickly review and approve before it enters into the EHR”
Umesh Rustogi · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:05:34
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Rustogi says low accuracy would force nurses to spend more time editing results and would block adoption of the tool.
“if the accuracy of the solution was not good enough, then nurses will have to spend lot more time editing or correcting the results versus just reviewing and accepting it”
Matthew DeMello · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:06:00
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Nurse leaders and informatics teams can track adoption trends using analytics in the Dragon Admin Center or by working with Microsoft adoption consultants.
“would use uh adoption analytics available through our Dragon Admin Center or work with our adoption consultants to track adoption trends within their uh nurse population.”
Matthew DeMello · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:07:07
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Organizations that adopted Dragon Copilot well gave nurses protected education time to simulate and learn the tool.
“They provided like protected education time to enable these nurses to spend some time and then simulate and learn, right?”
Umesh Rustogi · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:08:46
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Microsoft began the Dragon Copilot for nurses initiative by working with about ten leading healthcare organizations.
“we basically started working with about ten of these leading healthcare organizations.”
Umesh Rustogi · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:13:34
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Microsoft has a clinical integrity team that reviews nurse feedback on Dragon Copilot outputs and decides whether the solution needs to be adjusted.
“we have, uh, capabilities, including a clinical integrity team, which would actually review this feedback and say if something needs to be tweaked within the solution to make this better”
Umesh Rustogi · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:16:15
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Rustogi says the AI can only document what nurses say aloud, which is why care-out-loud practice affects how much of a flow sheet is filled in.
“Obviously, the AI can only capture things that were talked about. It cannot capture things which were not talked about, right?”
Umesh Rustogi · Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft, 0:18:44