2023
Intercom launched the customer-facing Fin bot in beta in March and made it generally available around late May or early June.
“We launched that in beta in March, then we went to general availability, I think, in late May or early June.”
Topic
Fin
7 facts from 2 episodes, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
2023
Des Traynor says some Intercom customers saw their support volume fall by 50% after using Fin.
“We've seen customers see 50% of their support volume drop.”
2023
Des Traynor says Fin had been available to all Intercom customers for only about eight weeks at the time of recording.
“And then ultimately, we've only really been live to literally everyone, I think about eight weeks.”
2023
Intercom planned a feature in which Fin writes its own knowledge snippets by learning from a company's past conversations.
“We will very shortly have live in market this Fin generated snippets feature where Fin will read your entire conversational context for your business going all the way back.”
2023
Intercom charges 99 cents per resolution for Fin, and Des Traynor attributes the price to the cost of GPT-4.
“So GPT four is expensive, and as a result, Fin is perceived to be expensive. We charge ninety nine cents a resolution.”
2023
Intercom offers a separate product called Custom Answers for sensitive topics where exact wording must be controlled.
“I can tell you what we do in Intercom is we have a separate product to Fin called Custom Answers.”
Undated
Lassen says AIUC works with ElevenLabs, Fin and UiPath, and that Fin was acquired by Salesforce for 3.6 billion.
“companies like Eleven Labs, companies like Fin that just got acquired for 3.6 billion by Salesforce, companies like UiPath, who've set the standards within their categories.”
Episodes