Topic
11 facts from 1 episode, in date order. These are what speakers said on the shows, each linked to the moment it was said. They aren't independently verified.
2012
Phil Fersht says HFS Research coined the term robotic process automation alongside Blue Prism in 2012 and published the first analyst papers on it.
“We actually coined the phrase, um, alongside a company called Blue Prism when we launched it in 2012, and we did the first analyst papers on it.”
2025
Phil Fersht says some enterprises now require managers to show that work cannot be done by AI before hiring new staff.
“they're now insisting before you hire any new staff, you need to show that this work can't be done by AI.”
2025
Phil Fersht says one major organization he spoke to produces half a billion lines of code a year to keep running.
“one, um, major organization I spoke to produces half a billion lines of code a year to keep that organization functioning.”
2025
Phil Fersht says an HFS Research survey of over a thousand enterprises found 45% were worried about job loss or resistant to change.
“we spoke to over a thousand, uh, and major enterprises, um, uh, looking at the adoption of of gen ai and agentic, and um, 45% of them, uh, either worried about job loss or they're resistant to change.”
2025
Phil Fersht says about 40% of surveyed enterprises are stuck in pilot purgatory with generative and agentic AI.
“you've got about forty of enterprises where they're still in that sort of pilot purgatory phase.”
2025
Phil Fersht describes a healthcare organization with 50,000 onshore staff answering inquiry calls whose leader sees half as replaceable by bots.
“an organization I spoke to with 50,000 onshore, onshore staff responding to healthcare inquiry calls.”
2025
Phil Fersht says industry is considering replacing 500 offshore coding or support staff with about 25 onshore staff augmented by agentic technology.
“When you could potentially replace them with a team of maybe 25 people who are local and onshore, who are supported and augmented by agentic technology.”
2025
Phil Fersht says about 46% of IT decisions are now made outside the chief information officer's organization.
“I think 46 of IT decisions are made outside of the CIO's walls of their offices.”
2025
Phil Fersht says building HFS Research's own agentic system has taken three years and it had not yet gone live.
“and it's it's taken us three years to get to a point we still haven't gone live with the new system yet.”
2025
Phil Fersht says data privacy and cybersecurity are the biggest concerns executives have about adopting agentic AI.
“Data privacy and cyber are the number one problems, uh, and biggest concerns by country mile, to be honest with you.”
Undated
Phil Fersht describes horizontal multi-agents as agents collaborating across business functions such as sales, marketing and customer service.
“something we're calling horizontal multi-agents, which is where you get different agents collaborating across various business functions”
Episodes