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The authors surveyed 6,000 people in a dozen countries, made up of 1,000 executives and 5,000 non-executives, about their reaction to a hypothetical change.
“take 6,000 people in a dozen countries around the world, a thousand executives and 5,000 non executives.”
Julia Dhar · The Leadership Skills That Make Transformation Stick, 0:06:08
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In the survey, about 45% of employees felt positive or very positive about an unspecified upcoming change, compared with 70% of executives.
“but about forty five of employees also feel positive or very positive.”
Julia Dhar · The Leadership Skills That Make Transformation Stick, 0:06:41
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Survey respondents named curiosity as their most common emotion about an upcoming change.
“the number one emotion is curiosity, which is really encouraging.”
Julia Dhar · The Leadership Skills That Make Transformation Stick, 0:11:14
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Anxiety was the second most common emotion respondents reported about an upcoming change.
“But the number two emotion is anxiety.”
Julia Dhar · The Leadership Skills That Make Transformation Stick, 0:11:41
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Julia Dhar cites Ford as a successful example of a threat story, used after the auto bailouts following the global financial crisis.
“Ford did this really successfully after the auto bailouts, after the global financial crisis, and in rebuilding and turning around that organization”
Julia Dhar · The Leadership Skills That Make Transformation Stick, 0:19:52
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The book describes three types of change stories: threat, fitness and destiny.
“We talk about three different types of story of mobilizing for change in an organization. Type number one threat.”
Julia Dhar · The Leadership Skills That Make Transformation Stick, 0:19:16
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Dhar says fitness stories, about getting incrementally better at what an organization does best, describe most organizational change efforts.
“The second type is fitness, and this, by the way, is most of the change efforts in organizations.”
Julia Dhar · The Leadership Skills That Make Transformation Stick, 0:19:52
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Julia Dhar is a managing director and partner at Boston Consulting Group.
“Julia Dhar, managing director and partner at Boston Consulting Group”
Adi Ignatius · The Leadership Skills That Make Transformation Stick, 0:31:05