2026
Oliver Bussmann estimates that roughly half of financial institutions are using AI agents in some environment, most of them as proofs of concept.
“Roughly 50% of financial institutions are already using uh agents in there in an environment. I think most of them are proof of concept.”
Oliver Bussmann · AI Agents in Banking: UBS Former Chief Information Officer, 0:00:22
Undated
Bussmann says job advertisements for junior software engineers have dropped by about 40% over the last couple of years.
“demand for junior software engineers, uh, uh, dropping, you know, the job advertisement are down by 40%.”
Oliver Bussmann · AI Agents in Banking: UBS Former Chief Information Officer, 0:25:38
Undated
Bussmann says the legal industry now uses large language models customized by jurisdiction, reducing the work needed to draft and review contracts.
“Legal industry is now using, uh, large language models, totally customized for their jurisdiction.”
Oliver Bussmann · AI Agents in Banking: UBS Former Chief Information Officer, 0:37:44
Undated
Bussmann says shared know-your-client utilities have been discussed for ten to fifteen years and mostly failed for lack of critical mass of sponsors.
“most of these, um, utility setups failed because there was not enough critical mass, um, sponsoring this kind of development.”
Oliver Bussmann · AI Agents in Banking: UBS Former Chief Information Officer, 0:42:05
Undated
Bussmann says blockchain can give a tamper-proof record of decisions, adding to auditability beyond ordinary logging.
“you can go to the next, uh, level of maturity, saying, you know, I'm using blockchain, that nobody can even correct, uh, um, uh, transaction”
Oliver Bussmann · AI Agents in Banking: UBS Former Chief Information Officer, 0:45:52
Undated
Bussmann says the European Central Bank, his regulator as a supervisory board member, tells him to follow existing rules such as the European AI regulation and DORA for AI.
“I talk to the to the ECB as my regulator, uh, they're telling me make sure that, you know, for this kind of topic, the existing regulation, like the European AI, the Dora,”
Oliver Bussmann · AI Agents in Banking: UBS Former Chief Information Officer, 0:47:44
Undated
Bussmann says bank board agendas have shifted in recent years toward operational risk, which is largely about technology and operations.
“the board agenda focus has shifted the last couple of years into much more operational risk.”
Oliver Bussmann · AI Agents in Banking: UBS Former Chief Information Officer, 0:47:00
Undated
Bussmann says robo-advisors did not replace human advisors, because clients still prefer to talk to a person before executing financial decisions.
“People like to talk to a bank at the end, say, you know, is it a good decision?”
Oliver Bussmann · AI Agents in Banking: UBS Former Chief Information Officer, 0:49:42