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Papi Menon says the industry has made a great deal of progress in recent years in letting AI agents discover and connect with each other securely, which he calls syntactic communication.
“So we've made a great deal of progress over the last year and a half, two years in enabling agents to discover and connect with each other in a secure, scalable manner.”
Papi Menon · From Multi Agent Systems to Institutional Learning in the Enterprise - with Papi Menon of Outshift by Cisco, 0:06:48
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Papi Menon says the cognitive layer, which would give multi-agent systems a shared understanding of their mission, does not yet exist.
“And so this is that cognitive layer that we are talking about, and it is still very much, uh, something that doesn't exist today, you know?”
Papi Menon · From Multi Agent Systems to Institutional Learning in the Enterprise - with Papi Menon of Outshift by Cisco, 0:07:40
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Papi Menon defines cognition as acquiring knowledge and understanding through the experience of doing something, and says individual agents have it but multi-agent systems collectively do not.
“the dictionary definition of cognition is really about acquiring knowledge and understanding through the experience of doing something, right?”
Papi Menon · From Multi Agent Systems to Institutional Learning in the Enterprise - with Papi Menon of Outshift by Cisco, 0:09:13
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Papi Menon says the multi-agent network debugging system built with a financial-services partner runs in production and has delivered benefits.
“This is a big, complex, multi-agentic system that we have built out with them. It is running in production today, and they've already, uh, realized great benefits from it.”
Papi Menon · From Multi Agent Systems to Institutional Learning in the Enterprise - with Papi Menon of Outshift by Cisco, 0:10:59
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Papi Menon predicts enterprises will run a mix of large and small language models across their own infrastructure and cloud services.
“It is going to be a multitude of different models, large language models, small language models, sometimes running on your own infrastructure, sometimes running in the cloud as a service”
Papi Menon · From Multi Agent Systems to Institutional Learning in the Enterprise - with Papi Menon of Outshift by Cisco, 0:14:22
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Papi Menon describes build versus buy as a continuum and advises building what is needed, buying what is available, and connecting them at enterprise grade.
“Build what you need to, buy what you can, and then stitch them all together at enterprise grade.”
Papi Menon · From Multi Agent Systems to Institutional Learning in the Enterprise - with Papi Menon of Outshift by Cisco, 0:19:21
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Papi Menon says early cloud adopters did not move business-critical applications first, and he suggests enterprises follow the same low-risk-first pattern with AI agents.
“it wasn't that they jumped in and took their, you know, business-critical applications and moved them to the cloud, right?”
Papi Menon · From Multi Agent Systems to Institutional Learning in the Enterprise - with Papi Menon of Outshift by Cisco, 0:24:52