2026
The Glean Work AI Index 2026 found that 87% of surveyed workers use AI, 73% say it makes them more productive, and on average they report saving 13 hours per week.
“87% of workers now use AI. 73% say it makes them more productive, and on average, they report saving thirteen hours per week, a third of a full work week.”
Nathan Labenz · Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work, 0:00:31
2026
Only 13% of workers in the Work AI Index survey said their organization is performing significantly better as a result of AI.
“And yet only 13% say their organization is performing significantly better as a result.”
Nathan Labenz · Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work, 0:00:31
2026
The Work AI Index surveyed 6,000 knowledge workers: 3,000 in the United States and 1,500 each in the United Kingdom and Australia.
“So, it's 6,000 knowledge workers, 3,000 in the US. and then, uh, 1.5 K in each of the UK and Australia.”
Rebecca Hinds · Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work, 0:07:18
2026
Hinds says the Work AI Index survey was fielded in December 2025 and January 2026.
“We fielded it December and and January of 2025, 2026.”
Rebecca Hinds · Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work, 0:07:18
2026
The report found workers spend about 6.4 hours per week on botsitting, roughly half of the time savings they attribute to AI.
“People are spending 6.4 hours, basically half of that time savings, on this bot sitting activity, reviewing outputs, connecting things, different products that don't connect.”
Nathan Labenz · Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work, 0:27:07
2026
Nathan notes that 69% of survey respondents admit to some amount of botshitting, which he defines as passing along AI work they cannot defend.
“And I don't know if we said this yet, but 69% of people admit to some form or some amount of bot shitting”
Nathan Labenz · Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work, 0:52:53
2026
Hinds says the Work AI Index is planned as a pulse survey repeated roughly every six months to track changes over time.
“Every six months or so, the goal is to be able to track this longitudinally.”
Rebecca Hinds · Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work, 1:33:22
2026
Hinds says that when asked about work fully automated with AI, respondents averaged about 11 hours of weekly time savings, with other questions yielding 10 to 14 hours.
“On average, what we're seeing is people are reporting that based on the work output, they have fully automated with AI. It's about eleven hours of of time savings.”
Rebecca Hinds · Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work, 0:14:35