Person
1 episodes · 18 quoted claims
DBS was formed a few years after Singapore's 1965 independence as the Development Bank of Singapore to help develop the country.
“So we were formed two, three years after Singapore was born in 1965. DBS was the development bank of Singapore, uh, really to develop Singapore.”
Su Shan describes DBS as the largest commercial bank in Southeast Asia.
“the largest commercial bank in Southeast Asia.”
In the 1970s and 1980s DBS financed many manufacturers, including multinationals setting up factories in Singapore.
“Uh, in the seventies and eighties, was a lot of manufacturing. We were financing a lot of manufacturers.”
Su Shan says Temasek's ownership gives DBS stable ownership and access to an ecosystem of linked companies, talent and ideas.
“Temasek um has a strong, stable of um Temasek linked portfolio companies, um, who have an ecosystem of support for each other.”
Su Shan attributes the sharp market recovery after Liberation Day to abundant liquidity, even though she says the economic slowdown is real.
“I think there's been a lot of liquidity in the markets, and I think the economic slowdown is real.”
DBS started its data lake, called Ada, in 2016.
“we started the data lake in 2016 called Ada”
Su Shan says that when she joined about fourteen to fifteen years ago, DBS ranked last among Singapore banks for service.
“when we first joined, we were the worst bank for service, like last”
DBS adopted the RED service values of respectful, easy to deal with and dependable, learned from Singapore Airlines.
“red stands for respectful, e easy to deal with, and d dependable.”
DBS hired many retired Singapore Airlines staff to work in its branches and model service behaviour.
“we actually hired quite a lot of, um, uh, retired S I A staff,”
Su Shan says AI-driven incremental revenue was $750 million last year and she hopes it exceeds a billion this year.
“So that was seven fifty last year, hopefully over a billion this year in incremental revenue.”
DBS bought Citibank's wealth and cards business in Taiwan.
“Taiwan, we bought the uh, you know, Citibank's um, wealth and cards business”
Su Shan says DBS has about 200,000 small and medium-sized enterprise clients, and not all have a relationship manager.
“I have 200,000 S M E clients. Not everyone has a has a relationship manager.”
Su Shan was hired to set up DBS's private bank, then asked to be placed under the consumer banking head to build a wealth continuum.
“When my boss, um, and my chairman hired me, it was to set up the private bank.”
Su Shan says Asian wealth is generally younger and more concentrated than European or American wealth, often created through business, IPOs or real estate.
“Asia wealth is generally a bit younger than European or American wealth.”
DBS encourages junior staff to openly challenge senior colleagues' ideas through its 'wreckoon' practice.
“we empower our young analysts or any any staff, whether they're in a meeting with a senior like me or any other bosses.”
DBS uses 'meeting mojos', in which a meeting owner sets the agenda and a joyful observer can redirect the discussion.
“the meeting owner and the joyful observer J O.”
DBS invited Arianna Huffington to speak to staff about sleep.
“We invited her here to to give a talk to my colleagues and I.”
Su Shan says she lost her job, home and relationship in her mid to late twenties and learned to meditate then.
“I had a bad spat in my life, um, in my mid to late twenties, um, when I lost my job, I lost my home, I lost my then relationship”